Patients Leave Overwhelmed
78% leave clinical visits unclear about next steps. Within 72 hours, they retain only 20% of what their doctor said.
We design, produce, and deliver physician-led video education at every critical decision point — from diagnosis through long-term adherence. Every patient response triggers personalized content that keeps patients moving forward.
Generic PSP programs treat every patient the same. But patients drop off for very different reasons — clinical fears, financial barriers, emotional anxiety, or simply forgetting. You need a journey that listens and adapts.
78% leave clinical visits unclear about next steps. Within 72 hours, they retain only 20% of what their doctor said.
230M people use ChatGPT for health info — trained predominantly on negative content. Patients spiral into fear and inaction.
When a patient hesitates, most PSP programs have no response. Silence kills adherence. Every unanswered question is a lost patient.
You spend $30–75M annually on patient support but can't tell which barrier caused a patient to abandon treatment.
Each video ends with a survey. Each patient response routes to personalized content. "Wrong" answers aren't failures — they're intelligence that powers the next step.
Hours 0–48 after diagnosis
Each "wrong" answer isn't failure — it's intelligence. The system addresses the exact barrier before asking the conversion question again.
Days 3–14 after commitment
The system captures exact time-to-therapy start at day-level precision. Every hesitation is met with a personalized response — never silence.
Weeks 1–12 on therapy
Every "wrong" answer triggers a rescue path — never silence. Critical alerts go directly to the HCP dashboard for immediate intervention.
Month 4+ — ongoing adaptive support
Cadence adapts based on survey responses. Higher-risk patients get more frequent touchpoints. The system never loses touch with the patient.
From strategy through delivery, we handle everything. Your team stays focused on what they do best while we create a living, adaptive journey for your patients.
We work with your brand, medical, and PSP teams to map every critical decision point. We identify the clinical, financial, and emotional barriers unique to your therapy and design branching logic for each.
We create 13+ core videos and 15+ branch/rescue videos through physician recordings, AI doctor clones, or AI avatars. Every piece goes through your MLR approval process. Multilingual support included.
Each video ends with a targeted survey. Patient responses determine what comes next — no two patients get the same journey. 28–30 surveys with decision logic power the adaptive engine.
Videos reach patients within 24–48 hours of diagnosis via SMS/RCS. 98% open rate. No app downloads, no portals, no friction. Delivered directly to the patient's native messaging app.
When patients signal concern, anxiety, or risk of discontinuation, alerts go directly to the HCP dashboard. Doctors intervene at the moment it matters most — before the patient is lost.
Monitor engagement, time-to-therapy, adherence rates, and barrier types in real time. Know exactly which barriers are costing you patients — and prove ROI back to leadership.
98% open rate. No app downloads. No patient portals. Physician-led videos land directly in the patient's messaging inbox using SMS and RCS technology.
Branded, interactive, MLR-approved video content delivered to every phone. RCS brings app-like experiences — carousels, buttons, verified sender.
Patients receive their first video within hours of diagnosis. No waiting, no signup, no friction. The journey begins while the doctor visit is still fresh.
Survey answers trigger the next video automatically. The system branches, rescues, and re-engages — 24/7 without manual intervention.
Critical alerts notify physicians instantly when a patient signals risk. Complete visibility into patient journey status, barrier types, and engagement.
Pre-built integrations with McKesson, AmerisourceBergen, and Cardinal Health. Complements your existing infrastructure — doesn't replace it.
We know your Legal, Medical, and Regulatory teams will have questions. We're ready.
Built-in medical, legal, regulatory review for all content. Veeva Vault PromoMats integration. Full version control and audit trails.
Full compliance certification. Annual penetration testing. BAA agreements standard. Encryption at rest and in transit.
Automatic capture and real-time reporting to pharmacovigilance. 24-hour SLA on AE processing. Direct feed to your safety teams.
Fully branded patient experience. Your brand, your look. No visible third-party vendor presence to patients.
Off-label prevention training for all participating physicians. Documented compliance acknowledgment. Content guardrails built in.
Pre-built integrations with McKesson Specialty, AmerisourceBergen, Cardinal Health. Complements existing infrastructure.
Every day without an intelligent patient journey is another day of lost prescriptions, lost patients, and lost revenue. Let's design yours.
30-minute call · No commitment · See a live demo of your therapy's journey